The Tennessee Department of Human Services (TDHS) presented its 2017 Customer Focus Award to the YoungWilliams-operated Nashville child support office, which provides services to Davidson County residents. YoungWilliams was nominated for “maintaining the trust of customers, partners, and the public by demonstrating excellence in service delivery, results, and effective fiscal stewardship.”
As part of its focus on customers, YoungWilliams created a resource center for parents to access information about employment, continuing education, child care, parenting classes, upcoming job fairs, and affordable mediation for parenting scheduling. The resource center, which is adjacent to the waiting room, is furnished with a desk, laptop, partner agency publications, and a list of useful websites. The attractive family-friendly office also contains a children’s play corner and private meeting spaces for parents to discuss child support matters with YoungWilliams case specialists.