Kansas Awards Management of Two-Thirds of Its Child Support Caseload to YoungWilliams
YoungWilliams, the nation’s leading provider of full child support services, has entered into a multi-year contract with the Kansas Department of Children and Families. In a statewide initiative to improve its child support system, Kansas chose to privatize operation of all of its local child support offices beginning last September. After a competitive bidding process in which the State evaluated each bidder’s approach to service, credentials, and cost, YoungWilliams was awarded a contract to provide services for approximately 85,000 child support cases (64% of the caseload) in 23 of the 31 Judicial Districts across the State.
In its winning proposal, YoungWilliams set forth an innovative service delivery structure. YoungWilliams will establish a Case Processing Center (CPC) and Technology Hub in Topeka, which will provide direction and quality oversight to the local offices and perform administrative functions. The child support professionals and attorneys in the local offices will be responsible for customer service, community outreach, and court actions. All offices and the CPC will be connected through the technology that is already in place, including a state-of the art telecommunications system and a document management system that will allow Kansas and the YoungWilliams Team immediate, fingertip access to paperless case records.
“With our new service delivery model, we can provide family-focused services in communities across the state in a cost-effective manner. Our goal is to help the Kansas Child Support Program transform into one of the top-performing programs in the nation,” stated President Rob Wells.
Vice President Dennis Hoffman added, “ We intend to work with community-based organizations and the State to create a network of family and fatherhood programs. We plan to help parents tap into resources that will help them achieve their goals and meet their financial responsibilities.” Hoffman is responsible for YoungWilliams’ full service operations in Kansas and Oklahoma.
Kansas has partnered with YoungWilliams since 2005. Prior to this contract award, YoungWilliams provided enforcement services from its offices in Liberal, Garden City, Dodge City, Great Bend, Topeka, Independence and Columbus. During the contract implementation period in September, YoungWilliams transitioned these offices to full service offices, and established new full service operations in Hutchinson, Salina, Junction City, El Dorado, and Olathe. The company also operates the Kansas Payment Center, which processes and disburses over $35 million in child support payments each month. YoungWilliams manages numerous projects in 11 states, and has a reputation for high performance and outstanding customer service.