“People don't care how much you know until they know how much you care.”
-John T. Maxwell

Customer Service Centers

Are your agency’s child support professionals constantly juggling between casework and customer service? Is this working?

YoungWilliams can help.  Child support agencies must continually do more with less, yet customer expectations are higher than ever.  Customers who phone child support agencies expect prompt, courteous, and professional service.  They do not want to encounter “quiet times”, voice mail, busy signals, or long hold times. They prefer to reach a knowledgeable person who can see their case information and answer their questions immediately.

In many agencies, case workers are expected to answer the phones. However, balancing incoming calls with case working priorities can be difficult and stressful. Each requires a focus on the task at hand. Shifting abruptly from work on one case to a phone call about another interrupts a worker’s concentration, and can result in both poor casework and low levels of customer satisfaction.

A YoungWilliams’ customer service call center blends personalized service with state of the art technology to provide swift, accurate and friendly responses to customers who call in with questions, issues or information regarding child support.   This allows case managers to focus on their mission of collecting support, while still providing customers with excellent care. 

If you want the best of both worlds, contact YoungWilliams for your customer service needs.  We have already earned two federal Office of Child Support Enforcement (OCSE) awards for outstanding customer care!