YoungWilliams Receives Tennessee Award for Customer Focus
The Tennessee Department of Human Services (TDHS) presented its 2017 Customer Focus Award to the YoungWilliams-operated Nashville child support office, which provides services to Davidson County residents. YoungWilliams was nominated for “maintaining the trust of customers, partners, and the public by demonstrating excellence in service delivery, results, and effective fiscal stewardship.”
As part of its focus on customers, YoungWilliams created a resource center for parents to access information about employment, continuing education, child care, parenting classes, upcoming job fairs, and affordable mediation for parenting scheduling. The resource center, which is adjacent to the waiting room, is furnished with a desk, laptop, partner agency publications, and a list of useful websites. The attractive family-friendly office also contains a children’s play corner and private meeting spaces for parents to discuss child support matters with YoungWilliams case specialists.
YoungWilliams also received accolades for its commitment to helping parents who owe child support overcome barriers to payment by referring them to problem solving courts and community-based organizations.
A seasoned manager, Keith Baker has provided leadership to this project since TDHS awarded the contract to YoungWilliams in 2013. Baker has over 20 years’ experience with the Tennessee child support program. “We very much appreciate TDHS’ acknowledgment of our work,” stated Baker. “We are fully committed to the Department’s core values, and are honored to receive this award. We are always looking for new ways to deliver family-centered services.”