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News

Rutledge elected WICSEC President

November 01, 2019

Ellen Rutledge, YoungWilliams’ Professional Development Coordinator, was elected President of the Western Intergovernmental Child Support Engagement Council (WICSEC) at its annual conference in October. WICSEC supports child support professionals across the nation with an annual training conference and learning opportunities throughout the year.

Pearson Appointed to ERICSA Board

September 23, 2019

Tammy Pearson, YoungWilliams North Carolina Manager, was recently appointed to the board for the Eastern Regional Interstate Child Support Association (ERICSA). ERICSA, a professional development organization for child support, supports the industry with a training conference and other activities.

Pearson has been involved with ERICSA since 2011, first as an attendee, then as a member of the communications committee. For the 2019 conference, Pearson organized ERICSA’s first Inter-Jurisdictional Fair.

It's August! YoungWilliams Celebrates Child Support Awareness 2019

August 01, 2019

Since 1995, the Child Support community has observed August as Child Support Awareness Month. The Child Support program has long been recognized as one of the keys to self-sufficiency for families. President Bill Clinton established Child Support Awareness Month to recognize the accomplishments of the program and its employees. YoungWilliams partners with child support agencies in 11 different states. Our services are seamless and customer-focused. We connect with child support customers and stakeholders every single day. 

Parents. We establish paternity and support orders, enforce and modify support orders, receive and distribute payments, and answer questions in person, over the phone, via email, web chat, and more.

Community Partners. We work closely with other state and local agencies to educate them on the child support program, help their customers with child support concerns, and provide resources for our child support customers (e.g., workforce services, substance abuse, parenting support groups, etc.). 

YoungWilliams Opens New Office in Martin County, North Carolina

May 09, 2019
YoungWilliams is providing child support services to even more North Carolina families with the addition of its new office in Martin County. YoungWilliams was awarded a contract to provide full-service child support to approximately 2,300 cases.

Smith Promoted to Regional Vice President

January 28, 2019

YoungWilliams announces that Jeremy Smith has been promoted to Regional Vice President-South.  In this position, Smith will continue to manage the Mississippi statewide full-service child support project and will provide oversight of additional full-service child support operations in the southern region of the United States as new projects are added. Smith has been employed by YoungWilliams in a management capacity since 2012 and serves on the Emerging Issues and Best Practices Committee of the National Child Support Enforcement Association (NCSEA). 

Call Center

YoungWilliams to Operate Louisiana’s Statewide Customer Service Center

January 08, 2019

After a public procurement process, the State of Louisiana entered into a master contract with YoungWilliams to operate its statewide customer service call center. Under the master contract, state departments, political subdivisions, and other government entities that use Louisiana’s public procurement process may enter into specific agreements with YoungWilliams to provide services. The new customer service center, which will be launched in March, 2019, will initially replace a call center operated by another contractor on behalf of Department of Children and Family Services (DCFS).  YoungWilliams plans to provide call center services from two locations, one in Bossier City and one in Baton Rouge.  The company will respond to inquiries and generate outbound messages on behalf of the child support, Family Independence Temporary Assistance Program (FITAP), Supplemental Nutrition Assistance Program (SNAP), and other programs under the umbrella of DCFS.

John Stapleton, Vice President of Contact Centers, stated, “We are collaborating closely with the State to create a flagship customer service center.  Our goal is to deliver outstanding customer care, while complementing and supporting the essential work of our public-sector partners.”

YoungWilliams to Manage Intergovernmental Child Support Cases for Missouri

November 06, 2018

The Missouri Department of Social Services, Family Support Division (FSD) awarded a new contract to YoungWilliams to manage approximately 29,000 intergovernmental child support cases in which the custodial parent resides in Missouri and the noncustodial parent lives or works in another state.

Pat O'Donnell

YoungWilliams Joins Electronic Funds Transfer Association

October 25, 2018

YoungWilliams, the leading provider of child support services, has joined the board of directors of the Electronic Funds Transfer Association (EFTA).  The firm is represented on the EFTA Board by Pat O’Donnell, YoungWilliams’ Vice President of Payment Processing.  O’Donnell has served on the board since 2006 and has been the chair since 2016. She has been invited to extend her tenure as chair through 2019.  

Lori Bengston, WICSEC Honorary Life Member

Child Support Association Announces Lori Bengston as Honorary Life Member

October 24, 2018

The Western Intergovernmental Child Support Engagement Council (WICSEC) named YoungWilliams’ Nebraska Child Support Call Center Project Manager, Lori Bengston, as Honorary Life Member at its annual conference in Omaha, Nebraska.  The title of Honorary Life Member is awarded to an individual who has provided outstanding leadership to the child support program and to WICSEC.  

 

 

Wellbank Receives Prestigious Award from National Child Support Enforcement Association

August 22, 2018

YoungWilliams Vice President of Marketing, Mary Ann Wellbank, was honored by the National Child Support Enforcement Association (NCSEA) with the Kathy Duggan Memorial Award at NCSEA’s 2018 Leadership Symposium.  NCSEA President Diane Potts commended Mary Ann’s service to NCSEA, “I am extremely happy to present the Kathy Duggan Memorial Award to Mary Ann Wellbank.  This prestigious award is given only when an individual demonstrates the highest level of commitment and service to the child support profession represented by NCSEA.  Mary Ann has been a leader for many years in the child support community and has devoted so much of her time and talent to NCSEA including serving as its president, twice as secretary, director, Past-President Council, committee chair, and observer to the Hague Convention.  Mary Ann truly has made a difference to NCSEA and to improving the child support profession.  Congratulations Mary Ann.”

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